Shipping policy
Shipping Policy for Our Jewelry Store
1. Shipping Options:
We offer various shipping options to cater to your preferences and urgency. Customers can choose from standart shipping, priority shipping, or express shipping at checkout.
2. Processing Time:
Upon receiving an order, our team works diligently to process it promptly. Orders are typically processed within 1-3 business days (except for custom orders), excluding weekends and holidays. However, custom orders or items undergoing repair service may require additional processing time, which will be communicated to the customer.
3. Shipping Rates:
Shipping rates vary based on the selected shipping method, destination, and order value. Customers can view the shipping costs at checkout before finalizing their purchase. We offer free US shipping for orders exceeding a certain value, as advertised on our website.
4. Domestic Shipping:
For domestic shipments within USA, we partner with reliable courier services to ensure timely and secure delivery. Delivery times may vary depending on the shipping method selected by the customer.
5. International Shipping:
We proudly offer international shipping to customers worldwide. International orders may be subject to customs clearance procedures and import duties, which are the responsibility of the recipient. Delivery times for international shipments vary based on the destination country and shipping method chosen. Additionally, it is essential to furnish all required information for customs and the courier company.
6. Order Tracking:
Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to track the status of their package and estimate its delivery date.
7. Shipping Address:
Customers are responsible for providing accurate shipping information during checkout. We cannot be held liable for delays or misdeliveries caused by incorrect address details provided by the customer.
8. Shipping Delays:
While we strive to ensure timely delivery of all orders, unforeseen circumstances such as inclement weather, natural disasters, or logistical issues with the courier may cause delays. We appreciate your patience and understanding in such situations.
9. Lost or Damaged Shipments:
In the rare event that a shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the courier to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement or refund.
10. Contact Us:
If you have any questions or concerns regarding our shipping policy or your order's shipment status, please don't hesitate to contact our customer support team. You can reach us via email vlco.jewelry@gmail.com. or through our Assistance Chat feature on our website.
Thank you for choosing our jewelry store for your exquisite adornments. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services.
1. Shipping Options:
We offer various shipping options to cater to your preferences and urgency. Customers can choose from standart shipping, priority shipping, or express shipping at checkout.
2. Processing Time:
Upon receiving an order, our team works diligently to process it promptly. Orders are typically processed within 1-3 business days (except for custom orders), excluding weekends and holidays. However, custom orders or items undergoing repair service may require additional processing time, which will be communicated to the customer.
3. Shipping Rates:
Shipping rates vary based on the selected shipping method, destination, and order value. Customers can view the shipping costs at checkout before finalizing their purchase. We offer free US shipping for orders exceeding a certain value, as advertised on our website.
4. Domestic Shipping:
For domestic shipments within USA, we partner with reliable courier services to ensure timely and secure delivery. Delivery times may vary depending on the shipping method selected by the customer.
5. International Shipping:
We proudly offer international shipping to customers worldwide. International orders may be subject to customs clearance procedures and import duties, which are the responsibility of the recipient. Delivery times for international shipments vary based on the destination country and shipping method chosen. Additionally, it is essential to furnish all required information for customs and the courier company.
6. Order Tracking:
Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to track the status of their package and estimate its delivery date.
7. Shipping Address:
Customers are responsible for providing accurate shipping information during checkout. We cannot be held liable for delays or misdeliveries caused by incorrect address details provided by the customer.
8. Shipping Delays:
While we strive to ensure timely delivery of all orders, unforeseen circumstances such as inclement weather, natural disasters, or logistical issues with the courier may cause delays. We appreciate your patience and understanding in such situations.
9. Lost or Damaged Shipments:
In the rare event that a shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the courier to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement or refund.
10. Contact Us:
If you have any questions or concerns regarding our shipping policy or your order's shipment status, please don't hesitate to contact our customer support team. You can reach us via email vlco.jewelry@gmail.com. or through our Assistance Chat feature on our website.
Thank you for choosing our jewelry store for your exquisite adornments. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services.